Emslandermeer
info@supervakantiehuis.nl

Tity en Wilt Kraai
Boelewijk 8
9367 TP De Wilp

Tel. (+31)(0)6 29283504


Terms and Conditions Emsland Comfort

In Advance

With tenants in these conditions, all joint tenants are meant.

Booking and (down) payment

  1. Immediately after we got a booking, the tenant receives an acknowledgment.
  2. Once the booking is verified, the tenant receives in the case of:
    1. approving: an overview of the booking with the amount payable for the booking, and the request to pay the due deposit within a week. If we have received this amount within this term, the reservation is definitively and binding for both parties. At the latest 6 weeks before the start of the stay, the payable booking amount has to be credited on our account.
      Are these amounts not credited within these limits, we are allowed to

      • consider the reservation as cancelled by the tenant (see the rights of refunds below under “Cancellation”)
      • release the reserved data for new bookings.
    2. rejection, or any comments, an e-mail message.
  3. If no damages are to be settled (see below under “Deposit”), the full amount of the deposit will be refunded within two weeks after the stay.
  4. In case of a booking within 6 weeks before the date of arrival, the tenant has to pay the payable booking amount + the due deposit. These amounts have to be credited to our account within a week after the booking (or if this is earlier, before the start of the stay).
  5. Upon reception of the payment (the deposit or the total invoice amount in case of a booking within 6 weeks before the holiday), the tenant receives a confirmation email. The booking is at that moment definitively and binding for both parties.
  6. With the payment, the tenant indicates that he is aware of, and agree with, these  conditions and to have understood them well.
  7. In case of a to late and/or not fully payment of the amounts due in accordance with these conditions, we have the right to cancel your booking without notice and/or intervention of the court, without any right to a refund of payments, including the paid deposit.
  8. If without notification, none of the tenants has appeared at 12:00 pm on the day after the start of the booking period, we consider this as a cancellation by the tenant; we are allowed to make the remaining data available for new bookings.
  9. We are allowed -without statement of reasons- to refuse reservations and where groups of young people in general will not be admitted.
  10. If we, because of force majeure, cannot fulfill the lease contract, we have to refund all the amounts already paid by the tenant. Under force majeure in this respect is understood the:
    • loss of the house by storm, fire, earthquake or flood
    • obsolescence of the property by molestation.

 

Deposit

As indicated above, the tenant has to pay a deposit. Basically we charge as deposit an amount of € 100, — per booking. However, if your company is a group that does not fall within the family framework, we are allowed to charge a deposit of € 50,– per person. In case of  damage not caused by wear or normal use, or loss or the incorrect leaving of the apartment, we can use this amount for additional (cleaning) costs. This does not release the tenant from liability for damages or loss that cannot be recovered from the deposit. The tenant remains fully liable for any damages, occurred directly or indirectly by his action or omission, and for all damages caused by any of his matters.

 

Cancellation

  1. up to 6 weeks before the rental period, 100% of the rent paid (excluding the deposit) will be refunded.
  2. between 6 and 4 weeks before the rental period, 50% of the rent paid (excluding the deposit) will be refunded.
  3. between 4 weeks and 2 weeks before the rental period, 25% of the rent paid (excluding the deposit) will be refunded.
  4. within 2 weeks before the rental period, the rent paid is not refundable.

We therefore recommend a cancellation insurance.

 

Scope of the lease

  1. Also in the case you bring your own bedclothes: the use of an under sheet, duvet cover and pillowcase is mandatory! All beds have single mattress with cover, quilt and pillow (also the double-bed on the ground floor).
  2. You are
    1. not allowed to make the property available to third parties for lease or loan.
    2. only allowed to use the property as a holiday-home and not to use it for trade or company.
  3. Without explicit and demonstrable consent of the lessor is staying for more than 8 persons in -or in the yard of-  the property not allowed. The exception is a child younger than 3 years, for which a packet with camping bed, child bed linen, an high chair and baby bath can be reserved. Overnight stays are only allowed to the persons who are listed on the booking form (in case of violation, tenant is due 15% of the rent for each unallowed person). In addition, the rental agreement can in both cases be considered as terminated. This for judge by the lessor. The property has then immediately to be delivered to the lessor, in accordance with the terms of a normal termination of the hiring period.
  4. Tenant receives from us, after having booked its holiday with us, at the latest 14 days prior to arrival (or immediately in case of a last-minute booking) a voucher, with details of the booking and instructions concerning obtaining and return of keys, gate- and swimmingpoolcards. This voucher is a valuable document and is provided only once per email. Tenant may copy it as many times as desired. However, the consequences of failure to submit the voucher, tenant can not hold us responsible.
  5. The lease of the property runs from 15:00 hour on the day of arrival up to10:00 hour on the day of departure. At the latest at this time of departure, the tenant has to return the keys, gate- and swimmingpoolcards according to the instructions received with the voucher. If one wants to leave earlier, this should be reported by telephone (+31-629283504). There will then be discussed what to do.
  6. Smoking and pets are not allowed in our holiday homes.
  7. Also it isn’t allowed to make changes to the menu of the television.
  8. If the tenant or visitor (s) admitted by him, does not observe the obligations under these conditions, despite any prior warning and in such degree that by the standards of reasonableness and fairness of us cannot be expected that the lease is continued, we or our observers have the right to finish the contract with immediate effect and to deny access to our property. This without the obligation to refund (part of) the amount of rent received. This includes failure to comply with respecting the night’s rest or causing unnecessary trouble at the Parc!
  9. We are committed to deliver the property in perfect condition, clean and tidy, to the tenant. Despite all our care, there can always be something that escaped to our attention. Therefore, the tenant has to check on arrival for damages or missing items (an inventory list is included in the Information Folder in our property) and to report  imperfections as soon as possible, in any case no later than at 12:00 pm the day after arrival.
  10. We are not responsible for damages (of any kind) as a result of and/or associated with your stay on Parc Emslandermeer, including:
    • theft, loss or damage of your properties
    • accidents or injury during or as a result of your stay
    • the failure or inoperability of technical equipment, public utilities and/or facilities on the park
    • costs arising from failure to reach the property in time, due to delay
    • any disturbance, modification or impediment of the stay of the customer, if this is the result of unforeseen or insurmountable events beyond our control.
    • disasters/calamities, in whatever form, which make your stay unpleasant.
  11. Nor are we responsible for verbal or telephonically information provided by third parties, as well as for nuisance by building- or street activities outside our area.
  12. Our liability is in all cases and at any time limited to at most the amount of the rent paid from tenant (including the deposit).
  13. Tenant will be sufficiently aware of the practical matters given  to him in a writing at his arrival. This relates to instructions regarding the use of the holiday-home, instructions for prevention of Legionella on arrival, and reporting any missing items or damages.
  14. Tenant has fully and joint  liability for damage to the rented property and/or furniture, occurred by his actions or negligence.
  15. Any damage should as soon as possible communicated to us. We will then undertake action. This in the interest of the tenant, our interests and the interests of the following guests. This can avoid many inconveniences and rework.
  16. We have the right to inspect the property during the rental period as well as to check whether the present tenants are in accordance with the persons mentioned on the booking form.
  17. It is explicitly not permitted to move cabinets and beds, as well as sound- or television equipment, or to go outside with taking along any part of the furniture (except of course tableware, glassware and cutlery for a meal outside). Whether or not temporary, it is not allowed to take along any part of the inside or outside inventory (including tableware, glassware and cutlery) to another house in or outside the park.
  18. The accomodation has to be left behind in good shape in accordance to the instructions on the form with practical information provided on arrival.
  19. Objects that are forgotten will be stored by us for a maximum of one month after a stay. Are they not obtained within that period, we may assume that the tenant waives recovery. The costs of packaging and postal (in case of a package € 10,–) and shipping have to be paid by tenant in advance and within 14 days we got his request. In the other case, we may assume that tenant waives his rights.

 

Internet

Our property has Internet. This is a standard Internet connection. You’re free to use it or not. We can not be held liable for any

  • failures in the transmission of the signal
  • adverse consequences of using it, such as viruses, spam, etc., In order to guarantee your privacy as much as possible, we maximized the link encryption (WPA2) and gave it a password. However, you are solely responsible for the way you deal with this password.

 

Complaints

Despite our best efforts, tenant as a guest may have a complaint about our property or the park. In any case, you will have to contact us as soon as possible, so we have a chance to solve it as good as possible. If the complaint has nevertheless not been solved satisfactorily, tenant can complain via the contact form of our website, until two weeks after his stay with us. We will do the utmost yet to get a solution.

 

Park Rules

  1. Irritating music or noise, or otherwise causing inconveniences to others, of course is prohibited at all times, but in any way there has to be absolute rest from 22:30 am to 8:00 pm on Parc Emslandermeer.
  2. Ball games are only permitted in designated areas and playing fields.
  3. Open fires are not permitted at the Parc, otherwise than in braziers, barbecues or similar facilities. During very dry periods also these are prohibited.
  4. Visitors have to park their cars on the parking places for the barrier outside the park or on those near the main building. The tenant is responsible and liable for the conduct of his guests at the park and in the main building.
  5. It is not allowed to place caravans, campervans and (party) tents on the park or the yard of the properties. This includes parking on the parking places at the barrier or near the main building..
  6. The road traffic regulation applies also to Parc Emslandermeer. The maximum speed is 15 km/h. and also applies to the road to or from the main building.
  7. The use of motorboats on the inner lakes of the Park is not permitted. They are only allowed on the canals and surfing pool.
  8. Fishing on the inner lakes of the Park is permitted only with a personal permission, available at the reception. The conditions are included in our Infomap.
  9. At the Parc for all tenants the RECRON conditions apply (present and visible at the entrance of the Centralbuilding and at the so called “Beehive” at the boat rental dock).

 

Governing Law

Although tenant and lessor will do utmost to resolve any dispute by mutual agreement, the lease is subject to Dutch law, even if a tenant lives abroad. Unless otherwise required by law, exclusively the courts of the region Groningen are authorized to treatment.

 

Disclaimer concerning our website

  • We have build the information on our website as carefully as possible and we will do our best to keep it up to date. For any errors in our or third parties information, changes of which we have not been informed, or type errors, anywhere, we cannot be held liable.
  • In describing the park and the property, we mention the facilities (not exhaustive). Some are seasonal, some require an additional charge, others are included. This information may change, as also applies to the description of the surroundings and trips.
  • The pictures are both homemade pictures, photos of third parties and selected impressions. Distances are listed as a best indication. To this no rights can be derived.
  • For all of this applies: tenant can contact us shortly before his stay, to ask for up-to-date information. If necessary we will try to examine the actual situation.
Final condition
Should a condition in these Terms and Conditions, in whole or in part, be invalid, then this doesn’t affect the legal validity of the rest of these Terms and Conditions.